Top 5 Factors to Consider When Choosing an ISP
Internet service providers (ISPs) are vital in the IT infrastructure supporting a companyâ€™s internet connectivity, commerce, email, and overall business success. However, pricing is not the only factor to consider when choosing an ISP to partner with. Thus, use the following factors to help you choose the right ISP for you.
- Up-time commitment
Up-time commitment is one of the primary factors to consider when selecting an ISP. The downtime of an ISP will seriously affect your business immediately the system fails. So, look for service agreements that provide actual and measurable uptime targets and not just those that promise you 99.9 percent efficient operation. Thus, you need to learn what they do when their service fails and whether they provide 24/7 service throughout the year and get it in writing.
- Downstream speeds
Customers rate ISPs based on their advertised downstream speeds. An ISP may advertise a service speed of 20 Mbps or faster, but you need to test the claims. If you can, check these speeds on the day of installation, and then regularly after that. If possible, talk to other customers that use the same ISP and service package. Find out if they are satisfied with the downstream speeds and reliability.
- Upstream capacity
The upstream capacity is similar to the downstream speed. You must test the upstream speed also. Automated backups, VPNs, and remote access are gaining more popularity, and they place a high demand on an ISPs upstream capacity. Organizations need to provide more data to offsite cloud services, and mobile users in the field, and the importance of the upstream speeds will increase significantly.
- Technical and field support
How quickly does the ISP respond and resolve issues in the case of a failure? How accessible is their technical support? If your business runs 24/7, then an 8am-5pm technical support may not be suitable for your business. So, ensure you know the policies of the ISPs field response and ensure they match your companyâ€™s requirements before you write a contract.
Pricing is the last factor to consider. Capacity, up-time, field support, and accessibility are more critical to your organization, especially when you consider the importance of internet circuits to organizations today. But price matters also. When every other thing is equal from support to performance, up-time, and equipment, the price becomes the determining factor. However, when considering the price, ensure you compare the installation costs, length of the contract, the cost of equipment, volume caps, and annual inflation increases.
When choosing an ISP, you need to consider their uptime commitment, downstream speeds, upstream capacity, availability of technical support and the price. When you do this, you will find an ISP that suits your business needs. Only sign a contract with reliable and efficient ISPs such as ACN INC, which provide you with all features they advertize.